Service Reviews

Customer Service Reviews via Feefo

Overall Customer Feedback Rating
Trusted Customer
Monday, 28 November 2022
Fast, friendly and their products work!
Product comes quickly and is super easy to use. Effective, too.
MothPrevention's Reply:
We really appreciate your 5 star reviews on our Clothes and Carpet Moth Traps and Refills, thank you so much. It is great to read that our products are working for you and have become a regular part of your closet. We love hearing from a satisfied happy customer! Best wishes Amanda
Trusted Customer
Thursday, 17 November 2022
moth traps work great
These moth traps work very well. I have been using them for a while now, as it takes a few refills to really do the job and get each successive generation of moths. I would give them a try if you are having problems with moths in your home.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you are happy with our product and are a regular customer. We really appreciate your recommendation. Best wishes Amanda
Trusted Customer
Wednesday, 16 November 2022
Superb customer service, immediate, attentive, professional, excellent
I had an issue; sent an email, the response was immediate, professional, attentive and solved the problem immediately. Not only does the product work superbly but customer service is equally adept and expert in handling situations. Thank you.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills and your kind comments about our Customer Service Team. It really makes our day when we hear from our customers, and we so appreciate you taking the time to leave this review. Many thanks for your custom and we are delighted to read that you are happy with the our Trap Refills. Best wishes Amanda
Trusted Customer
Wednesday, 16 November 2022
Great Product
Tried two other brands of moth strips...this was by far the most effective!
MothPrevention's Reply:
Many thanks for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that our Traps proved the most effective in catching Pantry Moths. Our Traps catch Indian Meal Moths and Mediterranean Flour Moths and are odorless, non-toxic and safe to use in the kitchen. We really appreciate your custom. Best wishes Amanda
Trusted Customer
Friday, 4 November 2022
To date the traps have not caught any moths. This is our second purchase.
This is our second purchase and Neither the first nor these have caught any moths. Instead, the moths seem to avoid them as I have found and killed in other rooms than where traps are located per the instructions
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Trap Refills. There could be a few reasons why you are not catching Clothes and Carpet Moths. 1) The moths in your home are not the species that are attracted to our Traps. MothPrevention Clothes and Carpet Moth Traps attract the following types of moth: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) 2) It could be due to the stages of the Moth Life Cycle - our Traps attract the active adult male moths, not the females or juveniles. The Traps can remain active for 12 weeks after opening therefore keeping them in position is important. If you would like more information on the Moth Life Cycle you may find this article on our website helpful. https://www.moth-prevention.com/blogs/the-art-of-prevention/house-moth-identification 3) Do you have any moth deterrents near where you have placed the Traps? Natural repelling products such as cedar and lavender will disrupt the power of the Trap pheromones. Our Moth Traps do not contain anything that will cause moths to avoid them or be repelled. If you need any further help or guidance please contact us at help@moth-prevention.com Best wishes Amanda
Paul Degener
Monday, 31 October 2022
They are disappearing but still a few flying around.
Still not all gone They are disappearing but still a few flying around. Have to toss a lot of foodstuffs maybe that will help
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps, we really appreciate your feedback. The appearance of adult moths will reduce over time as the Traps catch the adult male moths and interrupt their breeding cycle. It is essential to thoroughly clean down any food areas, shelves, cupboards and anywhere you suspect the moths may be present. Throw away infested food and do not leave foodstuffs exposed or in unsealed containers. Our article on How To Get Rid Of Pantry Moths gives good step by step advice. https://www.moth-prevention.com/blogs/the-art-of-prevention/how-do-i-get-rid-of-pantry-moths-10-steps-to-pantry-moth-prevention Best wishes Amanda
Trusted Customer
Thursday, 27 October 2022
Fast delivery. Greay product
MothPrevention's Reply:
Thank you for 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that our Traps are working well for you. Best wishes Amanda
Pamela Rosenberg
Thursday, 27 October 2022
Excellent products.
Excellent products.
MothPrevention's Reply:
Thanks so much for your 5 star review on our Clothes and Carpet Moth Traps. We really appreciate you taking the time to give us a review. Best wishes Amanda
Trusted Customer
Tuesday, 25 October 2022
Effective against wool moths
Excellent product and excellent service. I have fewer moths this year than last year. Thank you!
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We love hearing from our customers and we are delighted to read that your moths are reducing in number. Many thanks for your custom. Best wishes Amanda
George Montgomery
Monday, 24 October 2022
Follwed directions and moth infstation gone!
It works!!
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes Moth Killer Kit. We know how devastating it is to find that Clothes Moths have eaten their way through your valuable clothing and textiles. It is such great news that your moth infestation is now eliminated. We really appreciate your feedback and your custom. Best wishes Amanda
Trusted Customer
Sunday, 23 October 2022
Customer followup is great; so is online advice.
One thing I like about your company is its reminders that it'st time to replace the moth pheromone boards. I put the replacements in on October 11 and they've already caught some moths. Also, thank you for advising that the pheromones only attract the males, not the females. That's helpful advice. I also use the liquid moth prevention spray on my heirloom oriental wool rugs, on a regular basis.
MothPrevention's Reply:
Thank you so much for your 5 star feedback and comments on our Clothes and Carpet Moth Traps, we so appreciate hearing from our customers. We are delighted to read that you are finding our advice helpful and that you are catching moths. While the powerful pheromone on the sticky strip attracts the active adult male moths, it enables you to monitor for any further moth presence and also helps break the breeding cycle. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Saturday, 22 October 2022
It is working great so far.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Traps and Refills. It is great to read that our Traps are getting your moth problem under control. Best wishes Amanda
Trusted Customer
Thursday, 20 October 2022
The Product Works!
The product works!
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that you have received excellent results when using them. Our Pantry Moth Trap pheromones are engineered in Germany exclusively for the US market and the success rate of these traps is proven to out-perform their competitors. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Monday, 17 October 2022
Caught one moth.
Nothing special.
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Traps. If you have only caught one moth so far that could be good news and means that you do not have an infestation, but it could also be that it is due to where the moths are currently in their breeding cycle and therefore active adult moths are not flying around at this time. The Traps are active for 12 weeks after opening so we would suggest that you keep the Traps in place so that you can monitor for any further activity. Best wishes Amanda
William Holderness
Thursday, 13 October 2022
Handled my order professionally. Delivered to wrong address and company replaced the order. Very impressed.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Traps and we are delighted that you will be coming back to us! Thank you for your custom. Best wishes Amanda
Trusted Customer
Sunday, 9 October 2022
Easy to use,still watching for final results
Not sure about the final results
Joyce Pearson
Tuesday, 4 October 2022
I will use them again. The little moths that hatch out of the big bag of bird seed, are filling up the moth stickies. I ordered replacemnts. They delivered.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills. We really appreciate hearing from our customers and are delighted that you are happy with our product. Best wishes Amanda
Trusted Customer
Wednesday, 28 September 2022
Very fast service, good product, catches lots of moths
Very fast service, good product. I have only used the traps, so continue to have moth issues, but i have 5 indoor cats and there are no N95 masks to fit them, so i can't try the full treatment, much as I'd love to. The traps catch LOTS of (male) moths. I am a repeat customer.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills. We really appreciate you taking the time to leave feedback on our product, and many thanks for your continued custom. Best wishes Amanda
Trusted Customer
Tuesday, 27 September 2022
We have yet to catch a single moth!
Provide a product that works. We attached your moth strips inside our pantry on shelves and door frames. We applied them the very day we received them. Not a single moth has been caught on your moth strips. We know they are pantry moths because that is where our problem is. Unfortunately, your pantry moth strips did not work for us. Extremely disappointed in your product!
MothPrevention's Reply:
Thank you for your feedback and w e are sorry to read that you have a moth problem within your pantry. Our traps are made with top quality pheromones to attract the Male moths of pantry pest type species. They are proven to target these active moths to remove them from the breeding cycle. There could be a couple of reasons why you haven't caught anything yet; It could be that they are not a pantry type species of moth Or if they are a pantry species the males aren’t yet active Please do get in touch with one of our team members on help@moth-prevention.com and they would be happy to help you work out how to solve your moth problem. Best wishes Amanda
Trusted Customer
Sunday, 25 September 2022
Stopped moths. Good product. Will use again.
MothPrevention's Reply:
Thank you for your 5 star review of our Clothes and Carpet Moth Traps. It is great to read that you are happy with the results and that you now have your moth problem under control. Best wishes Amanda
Audrey Tighe
Thursday, 22 September 2022
Fast shipping. Have been using this product for over a decade with great re
Fast shipping. Product works great.
MothPrevention's Reply:
Many thanks for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. There is nothing we like more than a satisfied customer and we so appreciate your ongoing custom. Best wishes Amanda
David McClinton
Wednesday, 21 September 2022
The service was great and the product shipped in a timely fashion. The product works as it is marketed . I did sent a chat about getting the little dispensers that you put the sticky trap into but received no response on how to order these rather than have to buy the traps with a bigger order . Please respond on how I need to proceed ! Thanks
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills, we really appreciate your feedback. We are sorry that you did not receive the response that Dan from our Customer Services Team sent to you. He advised that you can buy the Traps (but they will have the strips included) on the following link; https://www.moth-prevention.com/products/powerful-clothes-moth-trap-3-traps-proven-best-catch-rates-in-the-usa Unfortunately we do not sell the empty boxes as a separate item. Many thanks for your custom. Best wishes Amanda
Gail Thomas
Saturday, 17 September 2022
We are so grateful we believed your product would work, and ordered
Yes!! Great service and this really works. Got rid of these pesky tiny moths. Had never had them before. The strips are awesome!
MothPrevention's Reply:
Many thanks for your 5 star review of our Pantry Moth Traps. We are so sorry to read that you discovered you had moths, it really is upsetting to discover them in your kitchen and foodstuffs. Our strips are produced using powerful German made moth pheromones which attract the active adult male moths. The traps are active for 8 weeks after opening enabling you to not only monitor for any further presence of moths but also help break the breeding cycle. We are delighted to read that your moth problem is now under control. Best wishes Amanda
Trusted Customer
Friday, 16 September 2022
Great Service!
First of all, the traps work and my moth problem is all but gone. Secondly, when a recent order got bogged down in transit, MP sent me another order which arrived in a couple of days. The original order eventually showed up. Thank you!
MothPrevention's Reply:
Thank you for your great 5 star review on our Clothes and Carpet Moth Trap Refills. We are delighted to read that your moth problem is under control now, and that you still got your order as requested. Best wishes Amanda
Steven C.
Friday, 16 September 2022
Strips Began Working Immediately
Caught several moths within 24 hours of installing...continue catching more during the next two weeks...infestation is down, the product is performing as promised. Thank you!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Pantry Moth Traps. We are delighted to read that the Traps are working for you and thank you for your custom. Best wishes Amanda
Trusted Customer
Sunday, 11 September 2022
Great customer service!
They had what I wanted/needed and they shipped it promptly. What more could I ask for? Great service!!
MothPrevention's Reply:
Thank you so much for taking the time to give 5 star feedback on our Pantry Moths Traps. It is such great news that the Traps are working well for you and we really appreciate your custom. Best wishes Amanda
Ruth Rabinowitz
Thursday, 8 September 2022
Effective as advertised
Seems to have worked well
MothPrevention's Reply:
Thank you for your 4 star review on our Pantry Moth Traps. The Traps will attract the adult male moths with their powerful pheromone sticky strips. This will help break the breeding cycle and give you an indication of the size of the moth problem. The Traps will be active for 8 weeks after opening so we advise keeping them in position. The catch rate will reduce over time. If you need any further help or guidance please contact us at help@moth-prevention.com Best wishes Amanda
Jon Webster
Wednesday, 7 September 2022
Timely delivery and the product works very well!
You are very dependable. Shipments always arrive in a timely manner. The product appears to work very well.
Trusted Customer
Saturday, 3 September 2022
Excellent product
We rely on this product to both let us know how active the moths are and to capture these destructive critters. It is a solid product that we have bought again and again.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It is great news that you find the Traps so effective and we really appreciate your continued custom. Best wishes Amanda
jane vose
Friday, 2 September 2022
like them, recommend them. yet still see one or two small mots on the wall,
easy to hang even tho i haven't noticed many, card now has 21 stuck to it. if sean on high wall, i get them with hand vac. works well!!!!
MothPrevention's Reply:
Many thanks for your 5 star review on our Pantry Moth Traps. The Traps will reduce the presence of moths over time so we advise that you keep them in place whilst the powerful pheromones do their work. The Traps are active for 8 weeks after opening. Thorough cleaning is also essential, removing any foodstuffs from the home that have been infested by the Moths and their Larvae. A good bit of vacuuming will definitely help! Best wishes Amanda
Trusted Customer
Wednesday, 31 August 2022
Moth traps are saving my wool coats and sweaters.
We were hit badly with moths a few years back. We had so much damage to wool coats and rugs. Honestly I think it’s related to climate change as I never had problems with moths before. Since then we have regularly used moth traps and can see the results. No more damage to our woolens and lots of moths in the traps. Thank you!
MothPrevention's Reply:
Thank you for your very informative 5 star review on our Clothes and Carpet Moth Traps and Refills. We know how very distressing it is to experience a moth infestation. It is so upsetting to find your woolens and textiles being eaten by Moth Larvae. There is nothing that makes us happier than hearing from a satisfied customer, and thank you for taking the time to give us this feedback. Best wishes Amanda
Trusted Customer
Wednesday, 24 August 2022
Description of product matches what we received. It worked immediately to
Highly recommend for effective product and customer service.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that they were catching moths so quickly. The presence of moths will reduce over time so do keep the traps in place. They are active for 8 weeks after opening. Many thanks for you custom. Best wishes Amanda
William Yoes
Sunday, 21 August 2022
Many, many trapped moths very soon after the first installation.
Yes, I will purchase again and will recommend the product to anyone who is in need of moth control.
MothPrevention's Reply:
Thank you so much for your excellent 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you have had amazing results! We really appreciate your recommendation and continued custom. Best wishes Amanda
Michael Byers
Sunday, 21 August 2022
Moths love/hate them
They are really attracting moths,doing better than the way more expensive blac flag traps
MothPrevention's Reply:
Thank you for your 5 star review on our Pantry Moth Traps. We are delighted to read that the traps are working well. The Traps will help break the breeding cycle by attracting the active adult male moths and over time the catch rate will reduce. Best wishes Amanda
Trusted Customer
Sunday, 21 August 2022
No detailed instructions/ horribly designed spray can!
There were barely any detailed directions in box! Spray-can malfunction made it almost impossible to turn spray off! Terrible design!
MothPrevention's Reply:
Dear Customer, We're sorry to read that you've had a problem with the contents of your Carpet Moth Killer Kit. There should have been a User Guide within the box that confirms the process you need to follow. If that guide was not there please do email us at help@moth-prevention.com and we will send you one by email. However, you should find detailed instructions on the side of the product containers as well. With regards to the Total Release Fogger contained in the Kit: it is designed to release all of its contents in one go - It is not intended to have its flow interrupted part dispatch. Again, if you would like any additional information please do email one of our team who will be very happy to help. Kind regards, Neil
Trusted Customer
Wednesday, 17 August 2022
Timely delivery, effective in purpose.
Have ordered and used for years.
Trusted Customer
Sunday, 14 August 2022
Amazing engineering not available at all in the US stores/sourcing
Quick Delivery. Thank you. There is nothing like this engineered in the USA. We are still working on hopefully eradication. They don't have access to food but still haven't gotten rid all the way. We had an extensive infestation due to absence from house and bird seed bag was left open in the house. Anyway, we haven't given up hope that one day we can be free like we were before.
MothPrevention's Reply:
Thank you for great comments and 5 star feedback on our Pantry Moth Killer Kit. We are so sorry to read that you have had a Moth infestation, we know how upsetting and frustrating it can be. Our natural Killer Kit will eradicate the Moths, larvae and eggs. We hope that your home is moth free in no time. Best wishes Amanda
Trusted Customer
Thursday, 11 August 2022
Works great!
Service was excellent. Product is as well.
Trusted Customer
Monday, 8 August 2022
Got rid of my moths!
Great product. I put out the moth traps and caught MANY moths. I have not seen any moths but I put out replacement traps just to be sure. No more moths. This product seems to have ended the outbreak!
MothPrevention's Reply:
Thank you for your great 5 star review on our Clothes and Carpet Moth Trap Refills. It is such good news to read that you have successfully dealt with your moth problem. We agree that it is wise to keep traps in place so that you can continue to monitor for any further moth presence. Many thanks for your custom. Best wishes Amanda
Dorothy Clifton
Sunday, 7 August 2022
Mixed
You guys were great to speak with and very responsive; however, the strips marketed to lure moths have after two weeks captured only two while the others fly around unmolested.
MothPrevention's Reply:
Thank you for your feedback. If you have Moths flying around your home and they are not being eliminated by our Pantry Moth Killer Kit, it may be that they are not Pantry Moths. Our article on identifying Pantry Moths might be helpful. https://www.moth-prevention.com/blogs/the-art-of-prevention/house-moth-identification We would like to reassure you that all of the products we select for our Kits are professional grade, tested and proven to be effective when used correctly. If you have any further concerns or questions about your products please don't hesitate to contact us at: help@moth-prevention.com. We are here to help! Best wishes Amanda
Trusted Customer
Saturday, 6 August 2022
Products work great.
Placed in closets and they are doing an excellent job.
MothPrevention's Reply:
Thank you so much for your 5 star review on our. Clothes and Carpet Moth Trap Refills. It is great news to read that they are doing an excellent job for you. We really appreciate your comments and your custom. Best wishes Amanda
Trusted Customer
Thursday, 4 August 2022
Works great. Soon as I put up the strips you could see moths were agitated.
Thought it worked great. Strips were covered in just a couple of days
MothPrevention's Reply:
Thank you for your 4 star review on our Pantry Moth Traps. It is great news to read that you started catching Pantry Moths so quickly. We would suggest that you keep the Traps in place as they are active for 8 weeks after opening. Our Traps are non toxic and will help reduce the breeding cycle so the catch rate will reduce over time. Best wishes Amanda
Trusted Customer
Saturday, 30 July 2022
I would recommend this product with no reservations what so ever. Nontoxic
I would recommend this product with no reservations what so ever!
MothPrevention's Reply:
Thank you so much for your great feedback and 5 stars on our Clothes and Carpet Moth Trap Refills! We are delighted to read that you love our product and we really appreciate your recommendation. Best wishes Amanda
Trusted Customer
Thursday, 28 July 2022
No moths trapped
Haven't seen any moths trapped since we set up the traps a few days ago. What gives?
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Traps. There are a few reasons why you may not be catching moths yet. Our traps attract the adult male moths of the following types: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) If you are unsure about the moths that are present in your home then our guide on the following link can help: https://www.moth-prevention.com/blogs/the-art-of-prevention/identifying-clothes-carpet-moths-webbing-clothes-moth-case-bearing-clothes-moth It may be due to the breeding cycle of the moths, at times there will be less flying around. We advise keeping the traps in place as they are active for 12 weeks after opening. Are the Traps positioned at least 3 feet above floor level? Do you have other types of moth deterrent positioned near the Traps as this can affect the power of the pheromones? If you need any further help or guidance please contact us at help@moth-prevention.com Best wishes Amanda
Michael
Thursday, 28 July 2022
Satisfied Customer
The product came the next day and seems to be working well.
MothPrevention's Reply:
Many thanks for your 5 star comments on our Clothes and Carpet Moth Trap Refills. We are delighted to read that the Traps are working well for you. Best wishes Amanda
Trusted Customer
Wednesday, 27 July 2022
Very efficient
Work great. Soon as I opened the package I noticed moths flying around me, those are some strong pheromones. I run a bakery out of my home and have hundreds of pounds of flour that I have to protect. So far, the traps have caught quite a few. Happy to have an easy solution that doesn't involve calling an exterminator.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps. We really appreciate your comments, the last thing you would want in your bakery is Pantry Moths! It is such great news that they are doing the job well for you and many thanks for your custom. Best wishes Amanda
Ed
Wednesday, 20 July 2022
Terrific results
Quick Service, phenomenal results! Our longtime mild moth invasion became much worse recently when we brought home a large bag of Nyger seed to feed goldfinches and stored it in the garage, where we mix and store bird food. Turned out to be contaminated. The sticky traps were the cavalry we had hoped for -- knocked out hundreds of the critters in two days, and continue to collect strays. We'll stay stickered up.
MothPrevention's Reply:
Wow! Thank you for such a fantastic 5 star review on our Pantry Moth Traps! We are delighted to read that the Traps have worked so well for you and it's definitely good sense to keep the traps in place to continue to monitor for any further moth presence. The Traps are active for 8 weeks after opening. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Tuesday, 19 July 2022
Good eco-friendly solution to moth infestation
Good product for someone who wants and environmentally friendly solution to moth infestation. Prompt mailing of product, easy instructions
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Traps. As you have said, they are non-toxic, but produced with a powerful pheromone to attract the active adult male moths. Catching the male moths is helping to break the breeding cycle and will give you an indication of the size of your infestation. Best wishes Amanda
Trusted Customer
Wednesday, 13 July 2022
The product works in trapping moths and keeping them from proliferating wildly.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Traps. The Traps will help stop the breeding cycle of the adult male moths by attracting them to the sticky pheromones on the glue strip. They are active for 12 weeks after opening so we would suggest keeping them in place in order to monitor for any further moth activity. Best wishes Amanda
Trusted Customer
Wednesday, 13 July 2022
Seem to work but messy
I got the traps very quickly. I have just started using them so it’s hard to tell. My only but fairly substantial complaint is that there is no way to get these things up and running without getting the glue on your fingers which is IMPOSSIBLE to get off. I did eventually. The piece of paper on the glue side is very difficult to remove which is part of the problem. Honestly I prefer the traps that have the glue on the inside and all you have to do is slip the pheromone chip inside and let it do it’s work but they weren’t working very well so that’s why I sent off for your product. I will check back in in a couple of weeks. If these work, then the glue problem may be worth it!
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. We suggest that you put the Traps in the refrigerator before opening which will make the glue less sticky. There is also an edge around the sticky strip which is glue-free. If you do find the glue on your hands, olive oil will remove it. Best wishes Amanda
Trusted Customer
Sunday, 10 July 2022
No moths caught????
No moths caught
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Traps. If you are currently seeing moths flying around your home it could be that they are not one of the moths attracted to our Traps. Our Traps are attract the following types of moth: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) Our guide on identifying Clothes and Carpet Moths on this link below may be helpful. https://www.moth-prevention.com/blogs/the-art-of-prevention/identifying-clothes-carpet-moths-webbing-clothes-moth-case-bearing-clothes-moth Should you need any further help please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Saturday, 9 July 2022
The traps work!
Easy to navigate website, speedy service.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that they are working well for you. Best wishes Amanda
Trusted Customer
Saturday, 9 July 2022
So expensive and so ineffective!
The service was fine. (Ineffective) Items arrived quickly after placing the order online.
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Traps. Our Traps have the best catch rate on the market. They are made from powerful German pheromones and the sticky strips have a much larger surface area compared to other traps which reflects in the price. It may be that your Moth problem is being caused by a different species of Moth. Our guide to identifying Clothes and Carpet Moths is on this link. https://www.moth-prevention.com/blogs/the-art-of-prevention/identifying-clothes-carpet-moths-webbing-clothes-moth-case-bearing-clothes-moth The type of Moths attracted to this trap are the following: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) If you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Thursday, 7 July 2022
Speedy!!!!
Trusted Customer
Tuesday, 5 July 2022
works good catching pantry moths.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Pantry Moth Traps and we are delighted to read that they are working well for you. Best wishes Amanda
Trusted Customer
Saturday, 2 July 2022
Have been using the products for years and have always been happy.
Great product and great service.
MothPrevention's Reply:
Thank you for taking the time to leave a 5 star review on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you are happy with the Trap Refills and the service you have received. We really appreciate your continued custom. Best wishes Amanda
Trusted Customer
Tuesday, 28 June 2022
I would recommend your product to others. It is very effective in attracting/ killing moths.
MothPrevention's Reply:
Thank you for your great feedback and 5 stars rating on our Clothes and Carpet Moth Trap Refills. We really appreciate your recommendation and are glad to read that you are finding the traps effective. Best wishes Amanda
Heman Carter
Monday, 27 June 2022
Very effective and convenient also price is very reasonable
Product arrived quickly.. It does a fantastic job of attraction and catch as advertised.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Pantry Moth Traps. We are delighted to read that our Traps have worked so well for you and we really appreciate you taking the time to give us feedback. Many thanks for your custom. Best wishes Amanda
William Abright
Sunday, 26 June 2022
good review
The product works great, the moths love it. Shipping time is super fast. We had an infestation and refilled our existing 5 traps and ordered a refill and just use the sticky card on a push pin in the skylights. I think we got all the little *******. Thanks for a great product and efficient shipping.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills, we really appreciate it. It is great news to read that you are catching moths and we would suggest keeping the traps in place (they are active for 12 weeks after opening) in order to further monitor for any moth presence. The sticky pheromone on the traps attract and catch the active adult male moths which in turn helps break the breeding cycle. Many thanks for your custom. Best wishes Amanda
donald korff
Sunday, 26 June 2022
The delivery of the order is lightning fast. The product does work more effectively than other brands we have used. I have read the marketing slant that purports German developed pheromones but the markup is still astronomical imo.
MothPrevention's Reply:
Thank you for your 4 star review of our Clothes & Carpet Moth Trap Refills. We are delighted to read that you find that our Traps work more effectively than other brands that you have used. This effectiveness, together with the larger sticky surface area and the high quality German pheromones, reflects in the price of the Traps. Best wishes Amanda
Jack K
Thursday, 16 June 2022
Great products - - amazingly effective!!!
Had a small problem with getting our full order but they were right on it and we were very satisfied with their customer service. More importantly, their product works amazingly well and we were catching moths right and left.
MothPrevention's Reply:
Thank you for your great 5 star feedback on our Pantry Moth Traps. We are delighted to read that that the Traps are working so well for you. They will be active for 8 weeks after opening which gives you an opportunity to monitor the size of your moth infestation and will also help break the breeding cycle by attracting the adult males to the sticky strip. Best wishes Amanda
Trusted Customer
Friday, 10 June 2022
I never received mo order
MothPrevention's Reply:
We are sorry to read this. Please contact our customer service team at help@moth-prevention.com if this has not been resolved. Best wishes Amanda
Trusted Customer
Thursday, 9 June 2022
One of the room foggers did not work.
Please send a new room fogger as one of the one's I received did not work.
MothPrevention's Reply:
Dear Customer, We're really sorry to find out that one of your Fogger's has not performed. We have arranged for 2x replacements to be sent to you. They should ship today for you. We will need to ship by UPS ground, so please allow a few working days for them to arrive with you. Kind regards, Neil
Trusted Customer's Reply:
Prompt replacement of the defective fogger. Great customer support.
Trusted Customer's Reply:
Maureen Kuntzmann
Sunday, 5 June 2022
Yes this was a repeat purchase. I hang them in my pantry outside the pantry and close to the parrot cage. All it took was one bag of seed and kibble....now the bags go into the freezer for a few days. These traps work nicely.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps. We are glad to know that your parrot is not having to share its food with those pesky moths anymore! Many thanks for your continued custom. Best wishes Amanda
Brian Yates
Sunday, 5 June 2022
I still have not received my order placed on May 20 nor received any info regarding shipment or tracking as indicated in the confirmation of placement of my order.
MothPrevention's Reply:
I am so sorry to read this. If this has not been resolved please contact our customer service team at help@moth-prevention.com Best wishes Amanda
Donna K Sceusa
Sunday, 5 June 2022
Preventing Another Moth Infestation
I had a horrible moth infestation before I bought these Moth-prevention traps. I can;t believe the number of stray mothers these traps catch! And they are refillable. I have them in every closet, the kitchen and the bedrooms.
MothPrevention's Reply:
Thank you so much for such a great review and the 5 stars on our Clothes & Carpet Moth Trap Refills! We are delighted to read that the Traps are working well for you. Our Traps are active for 12 weeks after opening and can be moved around areas of your home where you suspect moths may be present. They will help break the breeding cycle by attracting the adult male moths to the sticky pheromone strips. If you are catching a large amount of moths in a short space of time you may wish to consider one of our Killer Kits which will get rid of Clothes Moths, Larvae and Eggs. Should you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Saturday, 4 June 2022
They work!
My order arrived quickly and the sticky moth pads did their jobs.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes & Carpet Moth Trap Refills. We really appreciate it! Best wishes Amanda
Esta Schifter
Saturday, 4 June 2022
Works but expensive
Wildly expensive but it does catch those flying males. Only seems to catch females if you put the trap under a line of clothes you suspect has moons and you shake, pound, whatever the cloths to dislodge the females. Don't forget this does not get the eggs or larva.
MothPrevention's Reply:
Thank you for your 5 stars and feedback on our Clothes & Carpet Moth Trap Refills. Our Traps attract the active adult male moths, they will not catch females or juveniles. The price of the Traps is reflected in their quality and impressive catch rate. The glue strips are made using a blend of German natural female moth pheromones and have 3 x surface area of other traps. Once the Traps are activated they have a lifespan of 12 weeks and will help break the moth breeding cycle. The traps can be moved to different areas where you suspect the presence of moths, as long as they are 3 - 6 feet above floor level. Best wishes Amanda
Trusted Customer
Wednesday, 1 June 2022
great service
excellent service, fast delivery
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It is great to read that you like our product and that it is working well for you. Best wishes Amanda
Meryl Mandell
Wednesday, 1 June 2022
Please use a confirmation email with orders
I appreciated getting the moth prevention refills quickly, but there was no confirmation email when I ordered, so I didn’t think the order went through. I ordered it again, and received a second mailing. I then had to return one of the orders. Please just use a confirmation email so that it’s clear the order went through. Thank you.
Trusted Customer
Tuesday, 31 May 2022
Fast and easy.
Excellent website, easy ordering and fast shipping.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes & Carpet Moth Trap Refills. We are delighted to read that they are working for you and that you find them easy to use! Best wishes Amanda
Janet Pickel
Monday, 30 May 2022
Fast service
The refills came quick as promised. I'll order again when I need refills.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes & Carpet Moth Trap Refills. It is great news to read that they have worked for you. Best wishes Amanda
Debra Elsinger
Monday, 30 May 2022
These work!
For controlling clothes moths, I know of no better method than these traps. Just be sure to change the traps according to the recommended times. We completely eliminated these pests by diligent use of well-placed traps.
MothPrevention's Reply:
Wow, thank you so much for your 5 stars and great feedback on our Clothes & Carpet Moth Trap Refills! We are delighted to read that they have successfully eliminated your moth problem. Best wishes Amanda
Robert Fay
Saturday, 28 May 2022
Accurate order, quickly shipped. Easy to use, effective product. Will buy more.
MothPrevention's Reply:
We really appreciate your 5 star review of our Clothes & Carpet Moth Trap Refills - thank you so much! Best wishes Amanda
Michael Weiss
Saturday, 28 May 2022
very good
worked well
MothPrevention's Reply:
Thank you very much for giving our Clothes & Carpet Moth Trap Refills five stars. We really appreciate it and are delighted to read that they are working well for you. Best wishes Amanda
Trusted Customer
Friday, 27 May 2022
The traps work
The traps already caught a few moths that flew in while I had windows opened and unscreened during a repair. My rugs thank you!
Barbara Kleeman
Friday, 27 May 2022
Traps work very well. I keep refilling them every 3-4 months.
MothPrevention's Reply:
Thank you so much for your 5 star review of our Clothes & Carpet Moth Trap Refills. We are delighted to read that they are working well for you and thank you for your continued custom. Best wishes Amanda
Trusted Customer
Sunday, 22 May 2022
These go to work immediately.
good traps. buy several because you may need them year round.
MothPrevention's Reply:
Thank you for the 4 star feedback on our Pantry Moth Traps. We really appreciate you taking the time to leave a review. Best wishes Amanda
Elisabeth Zimmerman
Friday, 20 May 2022
Thumbs up!
Sharon Mcgraw
Friday, 20 May 2022
They work!!!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Pantry Moth Traps. We are delighted to read hat you are seeing great results and find them reasonably priced compared to others on the market. Best wishes Amanda
Janet Schmidt
Thursday, 19 May 2022
Servuce excellent. Thetraps don't catch baby moths.
I am on year 2 of my battle against cloth moths. These traps work best when there is a moderate to heavy infestation. However, the male moth has to be at least 4 days old for the pheromone to really work ( https://bioone.org/journals/florida-entomologist/volume-98/issue-1/024.098.0109/Effects-of-male-age-and-mating-status-on-response-to/10.1653/024.098.0109).l so they don't catch the baby male moths as well. So the moth traps are helpful and essential but spraying with vinegar and bagging just about everything is also needed... The companies service? Excellent..... the traps came quickly.
MothPrevention's Reply:
Thank you for your 4 star feedback on our Clothes and Carpet Moth Trap Refills. Our Moth Traps are produced using a non toxic German pheromone which only attracts the sexually active adult male moths. They will not attract female moths, or young moths. The capture of the male moths will help break the breeding cycle while giving you an indication of the size of your moth infestation. Our MothPrevention website carries all the information about how the Traps work (please see Product Details) and our blogs give you further information on how to deal with a Moth Infestation, including advice on cleaning your home. https://www.moth-prevention.com/blogs/the-art-of-prevention/how-to-get-rid-of-moth-larvae If you are catching a lot of moths in a relatively short space of time it may be that you need to consider one of our Moth Killer Kits. If you need any further advice or assistance please contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Tuesday, 17 May 2022
These traps are relatively expensive but very effective.
Rhonda Pray
Monday, 16 May 2022
Best moth traps on the market
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you find our Traps the best on the market and that you like the concept of our Refill Strips. Best wishes Amanda
Trusted Customer
Monday, 16 May 2022
Thoroughly Satisfied
Shipping was super fast, traps have been incredibly effective!
MothPrevention's Reply:
Thank you for your 5 star feed back on our Clothes and Carpet Moth Trap Refills and it is great news to read that they have effectively dealt with your moth problem. Best wishes Amanda
Darlene Mills
Monday, 16 May 2022
Works well, would buy again
I would buy them again, they are catching a good amount of pantry moths. They definitely do not stick to any painted surface. They do not adhere well to insides of cabinets. They will stick to formica backsplash in kitchen. Most I have to lay flat.
Anna Floyd
Sunday, 15 May 2022
Great products! Thank you for helping me eliminate moths.
MothPrevention's Reply:
It is our pleasure! Thank you for your 5 star feedback on our Moth Killer Kit and nothing makes us happier than hearing that our products are working for you. Best wishes Amanda
Anna Floyd's Reply:
Question, is it possible to get the fogger individually? I can seem to only find it as part of the kit.
Trusted Customer
Friday, 13 May 2022
Fast and effective! No odor and easy to use.
Fast and effective! No odor and easy to use.
MothPrevention's Reply:
Thank you for your 5 star comments on our Clothes and Carpet Moth Trap Refills. We are delighted to read that they are doing their job! Best wishes Amanda
R Sperling
Thursday, 12 May 2022
You haven't allowed enough time since the purchase. This was the first time I bought your product, and it hasn't trapped any moths yet. I don't think you want feedback about a product that has yet to prove itself, do you?
MothPrevention's Reply:
Thank you for your feedback. We have found that Clothes and Carpet Moth Traps and Refills are extremely effective and therefore we often find that customers start to catch moths within a very short space of time. If you have not started using the Traps yet, or you are not yet catching moths, then of course we do not anticipate receiving feedback until the process begins. We hugely appreciate feedback from our customers and thank you for your custom. Best wishes Amanda
Arthur Wilcox
Tuesday, 10 May 2022
The traps work great but the cost is way to high. If you replace them as recommended your spending almost 200.00$ a year. I'm not sure why Amazon stopped carrying them.
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Trap Refills. The Refill strips are currently out of stock on Amazon so they are still carrying them but are waiting for the restock which we anticipate will be at the beginning of June. Best wishes Amanda
Trusted Customer
Monday, 9 May 2022
Efective, EZ to use !
Prompt delivery. Effective product. No moth problem since initiating use 5+ years ago.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills, and no moths for 5+ years....great news! We love hearing from our customers and we so appreciate your continued custom. Best wishes Amanda
Margaret Jarmer
Monday, 2 May 2022
Great product and great customer service
When you were out of stock, you promised to let me know when more was available - and you did! I ordered, and the refills arrived promptly. Great customer service.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Refills and for being so patient when they were out of stock. We are delighted that you ordered with us once you had received our 'in stock' notification and that you are happy with the results. Many thanks for your continued custom. Best wishes Amanda
Trusted Customer
Thursday, 28 April 2022
very satisfied customer
definitely will buy again - great product
MothPrevention's Reply:
What a lovely review on our Clothes and Carpet Moth Traps and our Refills, and thank you so much for the 5 stars! It is great to read that you are happy with our products and we very much appreciate your continued custom. Best wishes Amanda
Trusted Customer
Friday, 22 April 2022
Subject matter expertise plus products that work!
After purchasing their products, the company proactively reached out to see how those products were working. They offered to provide moth identification. When I submitted pictures, they assured me that the products were right for the moths in my home.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Pantry Moth Traps. We really appreciate hearing from our customers and are delighted to read that our Traps have worked well for you. Best wishes Amanda
Charles Winter
Friday, 22 April 2022
They are working. I still have the moths but much less. They work best inside a pantry
MothPrevention's Reply:
Thank you for your comments and 4 stars on our Pantry Moth Traps. It is great that you are catching moths already. Our traps have powerful natural pheromones on their sticky glue strips which attract the active adult male moths and takes them out of the breeding cycle. It will take time to reduce the population if there are moth larvae present that pupate into a new cycle of adult moths so we advise that you keep the traps in place as they will be active for 8 weeks after opening. Amanda
Ann Yetter
Thursday, 21 April 2022
Product came quickly, they followed up with emails, and best yet, their product is attracting and catching moths!
MothPrevention's Reply:
Thank you for your 5 star feedback. We are delighted to read that the traps are working well for you. Best wishes Amanda
Trusted Customer
Monday, 18 April 2022
Customer service was great. Easy ordering process, quick delivery and good follow up.
Trusted Customer
Thursday, 14 April 2022
Good product, easy website, fast delivery
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Pantry Moth Traps. We know how distressing it can be to find moths around your food areas. Using our Traps together with a thorough cleaning of the area, and sealed containers for dry foods, are a big step in the right direction to eliminating the moth problem. Any unsealed food stuffs such as grains, cereals, flour etc should be discarded as they may already be contaminated with eggs and larvae. It is great to read that the Traps have worked for you, they will stay active for 8 weeks after opening and can help you monitor for any further moth presence. It is our pleasure to have helped, and many thanks for your custom. Best wishes Amanda
Trusted Customer
Saturday, 9 April 2022
We have caught moths in our pantry, I am amazed at the numbers.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps. It can be known for a couple of moths to crossover from textiles to food which could be why you are catching Pantry Moths on our Clothes Moth Traps. Either way it's great news that you are having a successful catch rate and the Traps will enable you to monitor for the presence of moths while also helping to break the breeding cycle. The Traps will work for 12 weeks after activation so do keep them in place. If you are concerned about the size of the infestation or need any further help please do contact us at help@moth-prevention.com Best wishes Amanda
Watts R
Saturday, 9 April 2022
Great product, priced right and it works!
I placed all of the traps from one package in various places that I had seen the moths, and the very next day all of the traps had trapped some moths a few had as many as 6 moths on them. This product does work. It is priced right and It does all the seller claims. I would recommend them to anyone who has pantry moths.
MothPrevention's Reply:
Thank you for such a great 5 star review on our Pantry Moth Traps! Our Traps will help break the breeding cycle by attracting the active adult male moths and over time this will reduce the amount of moths present in your home. Do keep the traps in place so that you can continue to monitor for moths, they are active for 8 weeks after opening. We really appreciate your recommendation and your custom. Best wishes Amanda
SHAID HANIF
Thursday, 7 April 2022
No problem!
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. There could be a few reasons why you are still seeing moths flying around your home: 1) Our Pantry Moth Traps are the ideal starting point on dealing with a moth problem, especially as they give you a clear idea of how bad the infestation is and whether you are seeing success (a reduced daily catch rate over time is good news!). However it will take time to reduce the population if there are moth larvae present that pupate into a new cycle of adult moths. 2) The moths still flying around may be the female moths, our Traps only catch the active adult males. 3) Some of the moths you are seeing might not be Pantry Moths. If you need any help identifying the moths by all means send us a photo at help@moth-prevention.com We can also advise you if you might need something stronger to deal with the infestation, such as a Pantry Moth Killer Kit. We are here to help! If you need any further assistance or guidance please contact us at help@moth-prevention.com If you would like any further information about Pantry Moths and their Life Cycle you can read about them on this link https://www.mothprevention.com/blogs/the-art-of-prevention/food-moth-life-cycle Best wishes Amanda
Stephen Conover
Saturday, 2 April 2022
Catches those moths!
Catches those moths!
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that you are catching moths! Best wishes Amanda
Linda
Tuesday, 29 March 2022
WORKS and FABULOUS INSTRUCTIONS!
This product was reasonably priced, but more importantly - IT WORKED! The product is boxed nicely and the instructions were stated plainly and they were easy to understand. Emails sent by the company were supportive and encouraged me to contact them if there were any questions or problems. I would purchase from them again.
MothPrevention's Reply:
Wow, thank you for your lovely review and 5 stars on our Clothes Moth Killer Kit! We so appreciate you taking the time to provide this feedback and it's great to know that you found our emails helpful too. We are delighted to read that you have now successfully dealt with your moth problem and our Moth Traps can be kept in place for up to 12 weeks after activation, enabling you to further monitor for the presence of any residual moths. Best wishes Amanda
Trusted Customer
Friday, 25 March 2022
Quick service Great product that really works.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that they are working for you and really appreciate your recommendation. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Monday, 21 March 2022
Yes, I would buy them again, but the adhesive strip doesn't work well. Had to add my own double sided tape to get them to stay attached.
Ken East
Monday, 21 March 2022
Great product and service
Quick service
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes Moth Traps and thank you for your custom. Best wishes Amanda
Trusted Customer
Thursday, 17 March 2022
Excellent product
Excellent product
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills. We really appreciate your custom. Best wishes Amanda
Trusted Customer
Wednesday, 16 March 2022
Speedy delivery!
No issues, speedy delivery and great trap!
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps. However we are a little confused because they do not catch Clothes Moths, only Pantry Moths. Our Pantry Moth Traps attract Indian Meal Moths (Plodia Interpunctella) and Mediterranean Food Moths (Ephestia kuehniella). Our Clothes Moth Traps attract the following: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) If you would like any help or guidance with your moth problem please contact us at help@moth-prevention.com and we can also identify the moth if you can send us a photo. At least in the meantime you are successfully catching moths! Best wishes Amanda
Trusted Customer's Reply:
By the time I wrote the feedback I had forgotten which traps were part of this order (I order both over time). And yes! These are great for catching pantry moths and the clothes moth traps are great for catching clothes moths :) I realized it after I submitted the review and then couldn't edit.
Trusted Customer
Sunday, 13 March 2022
Extremely disappointed this time; product did not work.
I'm giving this two stars because it arrived as promised. I've used this system many times in the past to get rid of moths and it has worked well. This time, I put fresh strips in all my closets and even though I have physically seen moths flying around, after a full week only one moth has been trapped. I do not think these strips work at all and I am very disappointed. I purchased these directly rather than through Amazon (where I get free shipping) to ensure I got the genuine product. And this product has failed. Again, extremely disappointed, especially at this price.
Bentley Robison
Friday, 11 March 2022
The customer service has been super. We received the traps just a few days after ordering. We have also received a follow-up email to check on the traps and to see if we are satisfied.
MothPrevention's Reply:
Thank you so much for the 5 stars and such an informative review on our Pantry Moth Traps. We are delighted to read that they are helping reduce your Moth infestation so effectively and we really appreciate your recommendation too. Best wishes Amanda
Edit Holloway
Thursday, 10 March 2022
Definitely. In the few days we have had the traps set, we have about 30 moths caught. Fewer flying around the house. Better than fumigating the entire house.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It is great news to read that you have caught Moths so quickly after activating them. The Traps stay active for up to 12 weeks once opened which will enable you to continue to monitor for any further moth presence and help break the breeding cycle by attracting the adult males to the sticky strips. The traps can also be moved around areas where you suspect that Moths may be present, as long as they are placed at least 3 - 6 feet above floor level. Best wishes Amanda
Tom Martin
Tuesday, 8 March 2022
Worked well
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps and it is great to read that they were catching Moths so quickly. Best wishes Amanda
Trusted Customer
Saturday, 26 February 2022
We sprayed the moth prevention and in just 24 hours larvae were dead! Fab!
We came home from vacation to find that we had holes in our wool carpeting. And a few moths flying about. We bought this moth killer kit and in about 24 hours the larvae were dead, and no more moths flying about. We are so happy. We have no idea how they found their way in, but happy they are not causing holes
MothPrevention's Reply:
Thank you for such a great 5 star review on our Carpet Moth Killer Kit! We are so happy to read that you cannot see any more moths in your home. We would advise that you continue to vacuum and keep some Carpet Moth Traps in place, close to affected areas, in order to monitor for any further presence of adult moths and break the breeding cycle. You may also consider respraying just to make sure that there isn't a recurrence of the infestation. If you need any further advice or guidance we are here to help! You can email us at help@moth-prevention.com Best wishes Amanda
Kate Bosch
Friday, 25 February 2022
Moth Prevention has great customer service
Moth Prevention has great info on their website plus excellent customer service and communication. The one additional service I’d like to see is a subscription option so I can have moth traps delivered automatically every 3 months.
MothPrevention's Reply:
Thank you for such a great review and 5 stars on our Clothes and Carpet Moth Trap Refills. We so appreciate it! We love the idea of a subscription option and hope that this is something we can implement going forward. Many thanks for your continued custom. Best wishes Amanda
Trusted Customer
Friday, 25 February 2022
Excellent and effective product!
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you have found them effective and reliable and many thanks for your custom. Best wishes Amanda
Trusted Customer
Sunday, 20 February 2022
Fast delivery, great instructions and effective products!
MothPrevention's Reply:
Thank you for your 5 stars and feedback on our Clothes Moth Killer Kit. It is great news that the Kit has been effective for you, and you are now in control of your moth problem. Best wishes Amanda
Trusted Customer's Reply:
Great customer service!
Trusted Customer
Friday, 18 February 2022
The new refills don't work; I have of moths flying around; no captures
They could do a better job of responding to emails. I wrote them a few times asking about future availability of moth trap refills during the pandemic when production times were altered, but I didn't hear from them
MothPrevention's Reply:
Hello, We were surprised to read your comment regarding our email response. So we checked through the email history and we can see that you were responded to within 24 hours for each of the three emails you sent us. Two of those were about the availability of the Refills. We also kept the Refill’s product page up to date with a predicted 'Back in stock' time frame. You could also sign up to be automatically notified as to when they were back in stock too! Kind regards, Dan
Trusted Customer
Friday, 18 February 2022
Product is truly outstanding
A loyal client who has recommended Moth Prevention to friends
MothPrevention's Reply:
Thank you so much for your 5 star review of our Clothes and Carpet Moth Trap Refills. We are delighted to read that you are happy with the product and we truly appreciate your recommendation. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Tuesday, 15 February 2022
Great service, excellent product!
Excellent service, and the moth traps definitely work. I wish I’d known about your product earlier.
MothPrevention's Reply:
Thank you so much for your 5 star feedback and on our Clothes and Carpet Moth Trap Refills. It is great news to read that the Traps are working for you and thank you for your custom. Best wishes Amanda
Bob Kloos
Monday, 14 February 2022
Tell me more!
It just plain works. But I wish the instructions would include info that tells me where/how to find where these moths come from!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills! We are delighted to read that our Traps are working for you. Any pest moths will originally come from outside; it could be from farm land with livestock, birds nests, mice nests and anywhere that has a source of animal protein to provide food for the moth larvae. It may also be that they have been brought in through woolen loft insulation, textiles such as a vintage rug or any second hand clothing. In apartments, moth problems also can spread from one apartment to the other. Our blogs have lots of useful information about moth life cycles and what types of moths you may be dealing with. This article tells you a little about the sources of infestation once the moths are in the home. https://www.moth-prevention.com/blogs/the-art-of-prevention/how-to-fight-a-moth-infestation-fast We hope this is of some help but if you need any further guidance you can contact us at help@moth-prevention.com Best wishes Amanda
donald korff
Sunday, 6 February 2022
Good web site, reasonably quick delivery, price is rather high.
MothPrevention's Reply:
Thank you so much for your 4 star review on our Clothes and Carpet Moth Traps. Our Traps have an extremely high catch rate, and are made using the best quality German pheromones which does reflect in the price. The traps also have 3 x the surface area of other moth traps. If you need any further help or guidance with your moth problem please contact help@mothprevention.com Best wishes Amanda
Trusted Customer
Sunday, 30 January 2022
Unfortunate results
I received these ineffective traps very quickly. No complaints with service, just the product.
MothPrevention's Reply:
Thank you for your feedback. Unfortunately you have been using the wrong traps so far. If you wish to catch Pantry Moths you will need to purchase our Pantry Moth Traps, not our Clothes Moth Traps. Our Pantry Moth Traps are designed to catch Indian Meal Moths and Mediterranean Flour Moths, whereas our Clothes Moth Traps attract the following: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) Should you wish to purchase the Pantry Moth Traps you can find them on this link; https://www.moth-prevention.com/products/powerful-pantry-moth-trap-15pk-versatile-and-effective-results-guaranteed We hope that your ongoing moth problem will soon be a thing of the past. Best wishes Amanda
Trusted Customer's Reply:
Sorry to be unclear. I have a clothing moth problem. The clothing moth traps that I ordered did not capture any of them. Just one errant pantry moth and a dozen tiny flies.
Trusted Customer
Wednesday, 26 January 2022
Effective product for the control of moths. I highly recommend.
Highly recommend this product?
MothPrevention's Reply:
Thank you so much for your 5 star review of our Clothes and Carpet Moth Trap Refills. We are delighted to read that you find our Trap Refills effective and thank you for recommending us, we very much appreciate it. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 13 January 2022
Excellent service - They do what they say they are going to do!
I have been battling moths in three closets since Jan 2021. I signed up for the newsletters and then bought the first set of traps in Feb 2021. The service was prompt and I received everything on time. Moth Prevention kept me in the loop through the process. I have bought traps a few more times and the service was always great and on time. They had issues with supply chain at the end of 2021 and asked if I wanted to be on the waiting list when I wanted to buy more traps. They notified me immediately when the traps were in stock and I received them pretty quickly.
MothPrevention's Reply:
Thank you so much for your excellent feedback. We are delighted that your are happy with our service and our products and thank you for being a continued Moth Prevention customer. We really appreciate your patience when waiting for our Refills to come back in stock. Best wishes Amanda
Trusted Customer
Thursday, 13 January 2022
This product works !
Arrived on time
MothPrevention's Reply:
Thank you so much for taking the time to give us such great feedback and 5 stars on our Pantry Moth Traps, we so appreciate it! It's great news to read that the Pantry Moth Traps started catching Moths before they had even been taken out of the package! The Traps are impregnated with a very powerful pheromone which attracts the active adult male Moths. You will be able to monitor how many moths your are catching and the traps will also help break the breeding cycle. If you are concerned about the size of your infestation you may want to consider a Pantry Moth Killer Kit. By all means contact us if you need any further advice or guidance at help@moth-prevention.com Best wishes Amanda
mimi rosenberg
Wednesday, 12 January 2022
EXCELLENT!
Love this product. Customer service is outstanding.
MothPrevention's Reply:
Wow, thank you so much for being such a great customer and giving us a 5 star review on our Clothes and Carpet Moth Trap Refills! We so appreciate your feedback and we will pass on your comments to our Customer Service department. Many thanks for your continued custom.
Lisa Sleeth
Monday, 10 January 2022
Yes, I would recommend Moth Prevention.
MothPrevention's Reply:
Many thanks for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are glad that you find them useful and we really appreciate your recommendation. Best wishes Amanda
Trusted Customer
Wednesday, 5 January 2022
It appears to have worked, although it took several years.
See below.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills. We are glad to read that the traps have worked. The monitoring of Moth activity can take a long time, due to the breeding cycle and temperatures changes which can affect when the larvae will pupate. It is definitely worth the persistence and we are delighted that you have a good outcome. Best wishes Amanda
Don Schoeny
Tuesday, 4 January 2022
Easy and quick to order from. Have used for several years, and will continue.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills, we really appreciate your comments and your continued custom. Best wishes Amanda
Aidea Sluyter
Saturday, 1 January 2022
Thank you for great service!
Great! I needed refills, they were out, but they advised me as soon as they were back in stock, which didn't take long, and I appreciated very much! They shipped them very quickly too!
MothPrevention's Reply:
Thank you so much for your lovely 5 star feedback on our Clothes and Carpet Moth Trap Refills. We really appreciate your patience when waiting for our refills to be back in stock and many thanks for your custom. Best wishes Amanda
Trusted Customer
Friday, 31 December 2021
Excellent product
Helpful back-up as well as great product.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes Moth Killer Kit and Clothes & Carpet Moth Trap Refills. We are glad to read that you like the products and also that you found our back-up service helpful. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Friday, 31 December 2021
Definitely would recommend and buy again. Can be a bit hard to peel the protective paper off, and the back sticky strip isn't very sticky, but all in all, works well.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. We are delighted to read that they are working well for you. Best wishes Amanda
jennifer williams
Thursday, 30 December 2021
it works!
My orders are delivered quickly except when the items I want are out of stock and then when they are restocked you let me know and I order what I need.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and & Carpet Moth Trap Refills. We are delighted to read that they Refills are working for you and thank you for your patience whilst they were out of stock. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
Great Product
It's a great product and works so far 100%
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. 100% is what we like to hear! We are delighted that they are working for you! We very much appreciate your patience while waiting for these Refills to be back in stock, many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
Great product, I had a problem with clothing moths and stumbled on to this product.. Operative word HAD.
MothPrevention's Reply:
Thank you for your lovely 5 star feedback on our Clothes and Carpet Moth Trap Refills. Nothing delights us more than the words 'HAD a moth problem'! The traps not only help break the breeding cycle but can be kept in place for 12 weeks after opening so that you can continue to monitor for any further moth presence. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
Great service and product!
Great service and great product! Delivered sooner than expected and best moth trap I ever found. Excellent company!
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It means so much to us to know that you are happy with the service you have received from Moth-Prevention and we are delighted to read that you are successfully eradicating your moth problem! Best wishes Amanda
Sandra Reid
Thursday, 30 December 2021
Definitely the best
Bought the first set which included the traps because they were highly rated. They were great, trapped several moths. Then no refills were available, so I tried "other" brands but they did not work at all. Waited patiently for a couple of months until they were back in stock. MothPrevention sent me an email informing me of their availability and I bought the refills that I needed. They are just the best, not the cheapest but definitely the best.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills. We always appreciate hearing from our customers. Our Traps are considered to be the best on the market due to the powerful pheromone on the strips which attracts the adult male moths. Thank you for your patience while waiting for this product to be back in stock and many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
If you have a moth problem this what you need.
We have a wool oriental rug and it was damaged by moths. We had it repaired and they recommended to get moth traps. We did some research and decided on your moth prevention, we were shocked how may moths your traps caught. It is great product and I recommend it to any one with a moth problem.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are so pleased to read that the traps have caught lots of moths and we really appreciate your recommendation. Do keep the traps in place as they will be active for 12 weeks after opening. They can be moved to different areas where you suspect that moths may be present. These traps will enable you to monitor the extent of your moth problem, and also they will help break the breeding cycle. If you have any further concerns about the size of your infestation you may want to consider a Moth Killer Kit. If you would like any advice please don't hesitate to contact us on help@moth-prevention.com Best wishes Amanda
Elaina Lee
Thursday, 23 December 2021
Received product fast, to date I have only caught 2 moths out of all 5 trap
Communication and shipping are fantastic. Just waiting on the product to work. If it produces better than it has, I will change my rating.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. There are several reasons that you may not be catching many moths at the moment . 1) It could be that there are not that many adult male moths that are currently actively seeking females due to their breeding cycle (only sexually active adult males are attracted to the pheromone in the traps). 2) Temperatures affect the pupation of the moths and although you can't see any flying moths there could still be eggs and larvae present, which will hatch and pupate later. 3). If you have only seen flying moths, and not found infected or damaged foodstuffs, it could be that they are not Pantry Moths. If you would like us to help you identify the type of moth you are dealing with please send us a picture to help@moth-prevention.com We very much hope that your moth problem will be solved soon. The traps work for 8 weeks after activation so we advise that you keep them in place so that you can monitor the situation. Best wishes Amanda
Trusted Customer
Thursday, 16 December 2021
These really work!
I have bought from them twice and bought times the items arrived on time. They send you a reminder when it is time to replace the traps. I loved that!
gaye willard
Saturday, 11 December 2021
Still Battling!!
I have used the product as directed but am still seeing moths. I sent a question via email with an image of the particular moth as suggested, but I received no response.
MothPrevention's Reply:
Dear Gaye, We received your email and responded with a reply within an hour - please do check your spam folder in case it's been dropped there. However, let me just paste the detail of our reply here for you as well - hopefully this is helpful: That is definitely an Indian Meal Moth in your picture, and as such you’ve been using the correct products. It’s worth noting that only adult males will be caught on Traps. So, if you’re only catching a few that’s good news! It means there won’t me much breeding going on, if any. Moths are tricky! So, it’s important to look elsewhere in the kitchen where they may be hiding. Behind furniture, behind baseboards of kitchen units, behind drawers etc. They are capable of getting through tiny gaps as well, so if you have a breathing brick through a void to the outside of the building they could be in there or traveling through it, or perhaps via an extractor fan … These are just some thoughts and potential places. The list can be a long one, and it's different from home to home. Please check everywhere, clean as you go, and hopefully it’ll reveal as well as fix your moth problem. Please do repeat treat as possible to continue the fight, and keep traps in place so that you can monitor for any change in moth catch-rate.

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4.6/5
based on Independent Customer Feedback